We will gladly accept a bed with a little drool, but we cannot accept beds that are ripped or torn in any way or beds that have evidence of urine, feces or vomit anywhere on the covers or the foam or beds that have a strong odor. Beds that have had the Bully Bed tag removed cannot be returned. Beds with strong odors or overly filthy cannot be returned and will not be accepted upon inspection. Once the bed is received back in acceptable condition, we will arrange a full refund within 30-60 business days via your method of payment. Clearance, open box beds or any beds sold with a 10% or greater discount are final sale items and are not eligible for return or refund. 

Most orders ship out same day or within 1-3 days of receipt of the order.  We ship primarily via FedEx but reserve the right to use any and all shipping options available to get our products to you as quickly and safely as possible.  We cannot control delays or mistakes made by our chosen shipper (UPS, FedEx, USPS or other), but will do our best to correct their mistake as quickly as possible. Please note that if you choose expedited shipping, that shipping service starts when the bed actually ships from our warehouse and not the day the order was placed. Expedited shipping and international shipping charges are not refundable in the case of a return.

Please note, we are not responsible for and cannot replace items stolen or misplaced from your delivery address. This includes mailrooms and any designated package drop offs at your residence.  Nor are we responsible for items delivered to incorrect addresses provided by the customer or address changes after a product has shipped from our warehouse.  Please be sure to double check your shipping address and confirm it will go to a safe and secure location to avoid these issues.  Upon delivery confirmation of your order provided by our chosen shipper, we will do our best to help locate your order if a problem arises, but we cannot replace the item if it's not recovered.  Orders cancelled prior to arrival or after shipment from our warehouse, will be subject to a 30% cancellation fee. Details are outlined below.

CHANGING, ALTERING OR CANCELING AN ORDER THAT HAS SHIPPED OR ALREADY BEEN DELIVERED

If you need to cancel an order after it has already shipped, we are forced to charge a cancellation fee of 30% of the total order value.  Once an order has left our warehouse, we are automatically charged for outbound shipping and then for return shipping upon cancellation. UPS/FedEx also charges a re-route or address change fee that we also incur. This 30% fee also applies to customer requests for cover color changes after a bed has been delivered. We work on low margins and are a small, family-run business, therefore we cannot absorb these costs.  We appreciate your understanding.

Refund Policy:

1. You are entitled to a refund when the product purchased has been returned with contents intact and unused. Refunds will be processed within 15 business days once we receive the item(s) back from the original customer. Refunds will be applied directly to the method that was used to make the purchase. Refunds are granted with the returned product, with inspection. Items returned for a refund are subject to a 30% restocking fee.

2. Refunds can take up to 60 business days to completely process after the refund has been initiated. If you have any questions regarding our return/refund process, feel free to email us at; PWShealth@gmail.com

We strive to make all Pet Proof Store customers satisfied in every way. If you feel that your reason for returning the product or requesting refund is valid, we will listen carefully to your request and respond in a timely and courteous manner. All returns are paid by the Customer and must be shipped via UPS, FEDEX, or USPS to: PWShealth@gmail.com

 IDEMNIFICATION:

CUSTOMER's that shop on this site agree to completely indemnify, defend and hold harmless Physicians Wholesale Supplies, LLC  dba; Pet Proof Store, petproofstore.com and our  parent, subsidiaries, affiliates, partners, officers, directors, agents,  contractors, licensors, service providers, subcontractors, suppliers,  interns and employees, harmless from any claim or demand, including  reasonable attorneys’ fees, made by any third-party due to or arising  out of use of any and all products purchased on this site.